How to deactivate payment details

If a vendor updates or changes their payment details, you are able to deactivate the old details within Felix.

Note:  You are only able to deactivate payment details that have been previously validated and are currently active.

Deactivate a vendor's payment details

To deactivate a vendor's payment details:

1. Navigate to the relevant vendor profile
2. Click on the arrow on the Payments tab
3. Select Payment Details from the drop-down menu
4. Locate the payment details that you would like to deactivate
5. Hover over the ‌ more icon beside the relevant entry
6. Select View from the drop-down menu
7. Enter a reason for the deactivation in the field provided
8. Click the Deactivate button

Warning:  Deactivating a vendor's payment details is a permanent action. You will not be able to reactivate a vendor's payment details.

Note:  If a vendor's payment details have been deactivated, the entry will show with a status of Declined in the Payment Details tab.