Vendor Help Centre

Troubleshooting email notifications

If you're not receiving email notifications from Felix, this guide can assist you in performing troubleshooting.


Tip:  All platform emails are automatically sent from info@okfelix.com, however you should not reply to this address as it is not monitored. Please contact help@okfelix.com if you require any assistance.

Troubleshooting email notifications

To troubleshoot email notifications from Felix:

  1. Check your junk and/or spam folder in case the emails are being delivered there
  2. Ensure that the contact details in your Felix account are accurate and up to date
  3. Consult with your IT team or email provider and ensure that emails from Felix have been whitelisted


Tip:  If emails from Felix are landing in your junk or spam folders, we recommend adding info@okfelix.com to your email address book or contact list to prevent future emails from ending up in these folders.


Whitelisting Felix emails

Sometimes our emails might get caught in your spam filters. You can adjust your spam filter settings to improve deliverability. Most spam filters will allow you to whitelist Felix by adding our domain.

To whitelist Felix as a sender, here is a complete list of addresses we use for internal email notifications such as RFQ notifications, messages and product updates:

  • info@okfelix.com
  • help@okfelix.com
  • updates@okfelix.com


Tip:  You can work with your IT team to make changes to your organisations safe-sender or whitelist. If you are using a free email provider (e.g. Gmail), you can find whitelisting instructions in the relevant user documentation.

Still having trouble?

If you're still having trouble the Felix support team are always here for you! Simply contact our support team with the details of your issue and any supporting evidence and we will be happy to look into your issue further.

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