Help Centre

Profile & preferences

Registering for Felix
Registering for Felix is a simple process with multiple options to choose from. After completing the registration process for Felix, you will receive your F...
How to Log in to Felix
Users can log in to Felix at any time once an account has been created for them by their administrator, a member of Felix staff or an enterprise invitation....
Introduction to Auth0
What is Auth0? Auth0 (by Okta) is an industry recognised, modern and secure authentication platform. We have partnered with Auth0 to leverage their expe...
What is Multi-Factor Authentication
Multi-Factor Authentication (MFA) is sometimes referred to as Two-Factor Authentication (2FA). It is a security measure that adds an extra layer of protecti...
How to Enable MFA
Once MFA is enabled, you can access the MFA setup page by going to your Profile > Security. There are two options to set up MFA for your account. A...
How to Reset Your Felix Password
You can reset your Felix password anytime by following the steps below. I'm logged in to my account To reset the password for your Felix account wh...
How to Change Your Email Address
You can update your email address at any time while logged in to Felix. The email address associated with your Felix profile is the same email address used ...
Troubleshooting Login Problems
Below is a compilation of common login issues and their corresponding troubleshooting steps. I've reset my password and it isn't working In som...
Autofill Password Issue
If you encounter a situation where your password is automatically filled in every time you attempt to log in, perform the following: Incognito window T...