Account & security

Vendor account merges
Merging Felix accounts is possible if they pertain to the same legal entity and share matching business numbers. Here are several frequently asked questions...

How to recover a Felix vendor account
In case the current user has left the company or you no longer have access to the email address associated with your account, reaching out to the Support te...

Vendor ABN changes
Felix accounts' ABN can be modified under specific circumstances, subject to meeting specific criteria and with mutual agreement between an organisation...

Information security at Felix
Ensuring the security of your information is one of our top priorities. We accomplish this by employing a multi-layered approach that covers the handling, t...

Keeping your Felix account secure
Safeguarding your Felix account details is crucial to ensure the protection of both your personal and business information. By adhering to a set of simple g...

Verifying emails from Felix
If you have received an email that appears suspicious and you are uncertain about its authenticity as a communication from Felix, you can utilise the follow...

Vendor Account Security Best Practises
To ensure your safety from potential risks, familiarise yourself with the process of establishing individual vendor account users and implementing security ...