Account & security

Vendor account merges
To combine (or merge) Felix vendor accounts, you will need to complete an online request form which will be electronically sent to the Felix Support Team. ...

How to recover a Felix vendor account
In case the current user has left the company or you no longer have access to the email address associated with your account, reaching out to the Support te...

Vendor ABN changes
Felix accounts' ABN can be modified under specific circumstances, subject to meeting specific criteria and with mutual agreement between an organisation...

Information security at Felix
Ensuring the security of your information is one of our top priorities. We accomplish this by employing a multi-layered approach that covers the handling, t...

Keeping your Felix account secure
Safeguarding your Felix account details is crucial to ensure the protection of both your personal and business information. By adhering to a set of simple g...

Verifying emails from Felix
If you have received an email that appears suspicious and you are uncertain about its authenticity as a communication from Felix, you can utilise the follow...

Vendor Account Security Best Practises
To ensure your safety from potential risks, familiarise yourself with the process of establishing individual vendor account users and implementing security ...

Combining Felix accounts
We’ve identified that your business has multiple vendor accounts in Felix – and you might be asking how this happened.   The most common scenario is ...

Combining accounts online request form - frequently asked questions
When combining Felix vendor accounts, you need to submit an online request form.  Please see below FAQs to help guide the completion of this form. ...

Account Merge and Domain Claim Form