Account & security

About vendor account merges
Felix accounts can be merged if they belong to the same legal entity and have matching business numbers. Below are some frequently asked questions about mer...

How to recover a Felix vendor account
If you've forgotten the login details for your Felix account and no longer have access to the email address you'll need to contact our team to per...

About vendor ABN changes
The ABN of Felix accounts can be adjusted in cases that meet specific criteria where there is agreement between an organisation and a vendor. Below are some...

About information security at Felix
Ensuring the security of your information is one of our top priorities. We achieve this through a multi-layered approach when your information is in transit...

Keeping your Felix account secure
It is important to keep your Felix account details safe to protect your personal and business information. By following a few quick tips, we can help you ke...

Verifying emails from Felix
If you've received a suspicious looking email and are unsure whether it's been sent from Felix, the following steps can be used to help you verify...