How to recover a Felix vendor account
If you've forgotten the login details for your Felix account and no longer have access to the email address you'll need to contact our team to perform a Change of Ownership.
Someone else in my business has access to the email account associated with our
If someone else in your business has access to the email account associated with your Felix account, we recommend that you follow these steps to perform a change of ownership for your account.
For a change of ownership:
Kindly reach out to our Helpdesk at (firstname.lastname@example.org) for safety purposes, we now require new account owners to fill out a Change of Ownership form.
When filling out the form, we require to fill in the following details:
1. Company Details
2. Requester Details
3. Transfer Details
Note: For security reasons, we recommend that the new account owner perform a password reset instead of asking for the password from the old account owner. We strongly recommend against the sharing of passwords.
I no longer have access to the email account associated with my Felix account
If you no longer have access to the email account associated with your Felix account (e.g. The account owner has left the company, or the email account no longer exists), you can get in touch with our friendly support team who can guide you through the Change of Ownership process.
Our support team will need to verify that you are the real account owner, or are otherwise authorised to request a change of ownership for the account. They will let you know what evidence will be required so that you are able to recover your account.
Warning: For security reasons, our support team will not be able to provide login details to anyone who is unable to prove that they are the account owner or are otherwise authorised to request a change of ownership for the account.