Help Centre

How can we help?

Welcome to the Felix Help Centre. Find information about the platform and contact our support team using this portal.

Having trouble completing the Address field? Find help here.

Getting Started

Kick off your Felix experience the right way. Get started here.

About Felix
Welcome to Felix
Internet browser support
Support services
Contacting Felix Support
Understanding request handling
Escalating a support request
Login & password
Logging in with a Felix account
Resetting your Felix password
Updating your email address
+ 2 More
Account & security
Switch between Vendor and Searcher
How to recover your user account
Keeping your information secure
For vendors
First time enterprise onboarding
Getting started with Vendor Det...
Proceeding through Panel Selection
+ 1 More
Troubleshooting
Troubleshooting email notificat...
Maintaining your Felix account
Troubleshooting a slow or unres...
+ 3 More

Enterprise Onboarding

Onboard with enterprise organisations.

Organisations
How to respond to an email invite
How to use public registration
Introducing the application ste...
+ 1 More
Panel selection
Introducing panels
How to join a panel
How to leave a panel
Questionnaire
Introducing the questionnaire
How to complete the questionnaire
Standard rates
Introducing standard rates
How to submit standard rates
How to update standard rates
Compliance documents
Introducing compliance documents
How to add compliance documents
How to update compliance documents
+ 1 More
Job history
How to provide a job history
How to edit your job history
How to remove your job history

Requests For Quotation

Sending and receiving RFQs and engagements.

About RFQ
Introducing RFQs
Understanding job details
Receiving an RFQ
How to view an RFQ
How to respond to an RFQ
How to indicate your interest i...
+ 2 More
Managing Request For ...
How to send communications to v...
How to view RFQ responses
How to Forward a RFQ to a Contact
+ 3 More
Sending an RFQ
How to Create a New RFQ
How to Create a Job Summary
How to Upload Documents to a RFQ
+ 2 More
Communications
Types of RFQ messages
How to send RFQ messages
How to add notes to an RFQ
+ 1 More
Contract deviations
How to request a contract devia...
How to update a contract deviat...
How to correspond about contrac...
+ 1 More

Vendor Settings

Vendor Details
How to complete vendor details
Introducing your vendor profile
Address field issues
Services
Introducing services
How to add a service
How to edit a service
+ 3 More
User Management
How to create a new user
How to edit a user
What is a key contact?
+ 1 More
Security Groups
What are security groups?
How to create a security group
How to edit a security group
+ 1 More

Updates & Announcements

Updates and announcements regarding platform changes.

Release notes
December 2020
November 2020
October 2020
+ 5 More
Announcements
Vendor list improvements - Due ...
Vendor unlock & decline improve...
User management features
+ 3 More