Additional information

Troubleshooting email notifications
If you're not receiving email notifications from Felix, this guide can assist you in performing troubleshooting. Tip:  All platform emails are auto...

Internet browser support
To get the most out of Felix, it's important to use a supported internet browser which won't impede your experience. Let's get started with some...

Troubleshooting a slow or unresponsive page
If page performance is slow and/or unresponsive, this guide can assist you in performing troubleshooting. Tip:  To get the most out of Felix it is impo...

How to clear your browser cache
Your browser cache temporarily stores important data from websites so that they will load faster next time you try to access them. Sometimes there is a disc...

How to take a screenshot
From time to time our support team will ask you to take a screenshot if you are encountering a problem or error with Felix. This allows our support team to ...

File type support
Users are able to upload files with the following file extensions to Felix. .7z .12da .application/vsd.visio .csv, .ctb .db1, .db2, .doc, .docm, .docx...

BETA: Compressed Files Usage in Sourcing Module
Felix is excited to announce the BETA release of compressed file support within the Sourcing Module. "Compressed files" are limited to: .z...