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Support services
Contacting Felix Support
Felix Support Services are provided as described in your contract. Felix Support provides assistance through committed staff operating our customer Help Des...
Understanding request handling
All service requests and incidents are logged within our support software as tickets and assigned a priority based on the severity of the problem and the im...
Escalating a support request
The Felix Product Support escalation process is intended to ensure that tickets are satisfactorily resolved for customers, as well as that response targets ...
Enterprise support services
Felix Enterprise subscriptions come complete with a standard level of product support services for customer users and vendors working with the platform. ...
