Verifying emails from Felix
If you've received a suspicious looking email and are unsure whether it's been sent from Felix, the following steps can be used to help you verify if the email is a legitimate email that has been sent from us.
We've received recent reports of fraudulent emails in circulation. Please be on the lookout for emails which look suspicious and ensure you're logging in to Felix from auth.felix.net/login.
What to look for to verify an email
1. Verify who sent the email
Emails from Felix will be sent from an email address with a felix.net email domain (i.e. email@example.com). If the From field shows another email domain, it's unlikely to have been sent from us.
2. Check the recipient address
Our platform and marketing emails will always be sent directly to you. Check the To field to ensure your email address is listed as the recipient.
3. Look for our branding
We'll always send emails with the Felix logo or a customers logo, and the fonts will be consistent within the email. Emails with broken images or unformatted fonts can indicate that the email is not legitimate.
For additional tips on what to look for if you receive a suspicious email you can find heaps more information on the ACSC website.
What to do if you receive a fraudulent email
If you've received an email which turns out to be fraudulent the best thing to do is delete it permanently from your inbox. This ensures the email and any attachments are removed from your computer systems, reducing the chance that someone might accidentally click on a link, or download any files.