Combining accounts online request form - frequently asked questions

When combining Felix vendor accounts, you need to submit an online request form. 

Please see below FAQs to help guide the completion of this form.

Why do I need to complete a request form? 

The request form is a Declaration of Authority (or DOA) that formally authorises a person to act on the behalf of another person.  

To authorise the combining of multiple vendor accounts, this form is used to declare that you have the authority to act as the account owner of a Felix vendor account and conduct the necessary account management activities within Felix.  

How do I fill out the request form? 

The online request form is a digital form supported by Adobe Acrobat Sign, where you will be electronically guided through the sections of the form that you need to complete.  

Once completed, you will be asked to digitally sign the form and then electronically submit. The form will be sent to the Felix Support Team. 

You will also be sent an email from Adobe Acrobat Sign asking you to verify your email. This email verification needs to take place before the Felix Support Team can action the merge of duplicate vendor accounts. 

I want to combine specific accounts. How can I find out what other team members also have Felix accounts? 

As per our privacy policy, we're unable to share information belonging to other accounts, including the names and email addresses of the account owners.

Is my information confidential? 

Yes. All information you submit via the request form is private and confidential as per our Privacy Policy and Data Processing Standard.    

The request form asks about domain claiming. What is domain claiming? 

Please refer to our FAQs for domain claiming to learn more.