Help Centre

How to reset your Felix password

I'm logged in to my account

To reset the password for your Felix account when logged in:

  1. Hover over the user icon in the top right corner
  2. Select Reset Password
  3. Enter your Current Password
  4. Enter and our New Password
  5. Click Reset Password 

I've forgotten my password

To reset your password when you've forgotten it:

  1. Navigate to
  2. Enter the email address associated with your account
  3. Check the box beside I'm not a robot to complete the reCaptcha verification
  4. Click the Submit button
  5. Click the link that has been sent to your email address
  6. Enter a new password for your account
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