Keeping your information secure
Ensuring the security of your information is one of our top priorities. We achieve this through a multi-layered approach when your information is in transit, being handled, and when it is stored.
We've adopted the following practices to keep your information secure and available around the clock.
Data in transit between our servers and the internet is protected using Secure Sockets Layer (SSL) / Transport Layer Security 1.2 (TLS). This is encrypted using 128-bit Advanced Encryption Standard.
We're conscious of the importance data sovereignty plays in today's digital landscape. Customer data on Felix is stored entirely on servers within Australia.
Some of our support services used by our customer service teams may host data overseas, and in these cases, each service is subject to a supplier due-diligence review to ensure an adequate level of security is provided.
Secure data & file storage
The information and files you provide are encrypted at rest using 256-bit Advanced Encryption Standard.
Access controls limit who can access your information and under what circumstances. Your information is only made available to organisations you have onboarded to, to other users in your vendor account, and under specific circumstances to Felix staff when you require assistance on the platform.
Compliance & certification
We're currently in the process of becoming ISO27001 (Information Security Management Systems) certified. This is an international standard which ensures organisations have an adequate level of controls and good practices in place to diligently secure and protect systems and information.
Reporting security vulnerabilities
This section applies to security researchers. If you are not a security researcher and believe your account may have been compromised or attacked, please contact us.
If you have identified a vulnerability within the platform please let us know as soon as possible. Vulnerabilities can be reported via email email@example.com. Our security team will investigate all reports and do their best to fix valid issues quickly.
If you have any further questions or concerns regarding the security of your information on Felix, don't hesitate to reach out via our support team at any time via email firstname.lastname@example.org.