Help Centre

Getting started

Kick off your Felix experience and get started here.

Profile & preferences
Registering for Felix
How to Log in to Felix
Introduction to Auth0
+ 6 More
Account & security
Vendor account merges
How to recover a Felix vendor account
Vendor ABN changes
+ 4 More
First steps for vendors
First time enterprise onboarding
Proceeding through Panel Selection
Completing a panel refresh
+ 4 More
Product updates
Felix Release Notes
Do more in one place with Pricing Sch...
Simplifying the RFQ response process
+ 17 More
First Steps for Contractors
Contractor Quick Start Guide

Vendors

Information and resources for vendors.

Onboarding with organisa...
How to respond to an email invite
How to use public registration
Introducing the application stepper
+ 1 More
Entering vendor details
Vendor ABN Verification at Onboarding
How to complete vendor details
Introducing your vendor profile
+ 2 More
Panel selection
Introducing panels
How to join a panel
How to leave a panel
Services
Introducing services
How to add a service
How to edit a service
+ 3 More
Questionnaire
Introducing the questionnaire
How to complete the questionnaire
Standard rates
Introducing standard rates
How to submit standard rates
How to update standard rates
Compliance documents
Introducing compliance documents
Introducing the AI-Powered Compliance...
How to add compliance documents
+ 2 More
Job history
How to provide a job history
How to edit your job history
How to remove your job history
Payment details
Creating new payment details
Understanding payment details
Providing payment details that Eftsur...
+ 1 More
Receiving RFQs
Introducing RFQs
How to View an RFQ
How to indicate your interest in an RFQ
+ 1 More
Responding to RFQs
How to respond to an RFQ
How to update your response to an RFQ
How to Complete a Pricing Schedule
+ 2 More
Managing contract deviat...
How to request a contract deviation
How to update a contract deviation re...
How to correspond about contract devi...
+ 1 More
Managing RFQs
How to assign a user to an RFQ
How to add notes to an RFQ
How to forward an RFQ
User Management
How to Add a New Vendor User
How to Edit a Vendor User
How to Delete a Vendor User
+ 2 More
Security Groups
What are security groups
How to create a security group
How to edit a security group
+ 1 More

Felix fundamentals

Tips, tricks, and guides to help you get the most out of Felix

Tips & tricks
Vendor Tags
Messages
Create unique Vendor list Views
+ 1 More
Contractor how-to videos
Logging in & getting help
Navigating Felix
Vendor list overview
+ 6 More
Vendor how-to videos
Getting started
Completing vendor details
Completing panel selection
+ 1 More
Enterprise success
Steps for a successful Felix implemen...
Setting Goals
Primer Email for your vendors
+ 4 More

Extras

Articles about our services and useful troubleshooting guides

Support services
Contacting Felix Support
Understanding request handling
Escalating a support request
+ 1 More
Additional information
Troubleshooting email notifications
Internet browser support
Troubleshooting a slow or unresponsiv...
+ 4 More
Public Portal
Introducing the Public Portal